Privacy Policy

Who we are

This policy explains how Konva ('we', 'us', 'our') collects and uses personal information when you visit our website or get in touch with us. We are the data controller responsible for that information.

Our registered details are: [PLACEHOLDER: registered company name and number], [PLACEHOLDER: registered company address]. Where required, we are registered with the Information Commissioner's Office under registration number [PLACEHOLDER: ICO registration number].

Information we collect

When you contact us or complete an enquiry form, we collect the details you choose to give us — typically your name, email address, and any information you include about your organisation or project.

When you browse our website, our hosting and analytics tools may automatically record limited technical information such as your IP address, browser and device type, and the pages you view. We use this to keep the site secure and to understand, in aggregate, how it is used.

How and why we use it

We use the information you provide to reply to your enquiry, to discuss and deliver work you ask us to carry out, and to keep in touch about that work. We use technical and analytics data to maintain, secure, and improve the website.

We rely on the following legal bases under UK GDPR: your consent (for example, optional marketing or non-essential cookies); the performance of a contract or steps taken at your request before entering one (for example, responding to a project enquiry); and our legitimate interests in running and protecting our business, where these are not overridden by your rights.

Who we share it with

We do not sell your personal information. We share it only with the service providers that help us operate — for example our website hosting provider, our email provider, and our website analytics provider — and only as far as they need it to provide their service to us.

These providers act on our instructions under appropriate data-protection terms. The specific providers we currently use are: [PLACEHOLDER: list of key processors, e.g. hosting, email, analytics provider names]. We may also disclose information where the law requires us to.

International transfers

Some of our providers may process data outside the UK. Where that happens, we take reasonable steps to ensure your information is protected by appropriate safeguards, such as adequacy decisions or standard contractual clauses.

How long we keep it

We keep enquiry and project information for as long as we are working together and for a reasonable period afterwards to meet our legal, accounting, and contractual obligations. We then delete or anonymise it.

Our standard retention periods are: [PLACEHOLDER: specific data retention periods, e.g. enquiry data, client records]. Analytics data is retained according to our analytics provider's settings.

Cookies

Our website uses essential cookies needed for it to function, and may use analytics cookies that help us understand how the site is used. You can accept or reject non-essential cookies and manage existing cookies through your browser settings at any time.

Your rights

Under UK GDPR you have rights over your personal information, including the right to access it, to ask us to correct or delete it, to restrict or object to how we use it, and, where applicable, to data portability and to withdraw consent.

To exercise any of these rights, email us at konvaqw@gmail.com. We will respond within one month. If you are unhappy with how we have handled your information, you have the right to complain to the Information Commissioner's Office at ico.org.uk.

Contact

For any privacy-related question, contact us at konvaqw@gmail.com or by post at [PLACEHOLDER: postal address for privacy enquiries].